For electric vehicle charging providers across the United States, the premium maintenance program offers peace of mind and hassle-free ownership.
El Segundo, Calif. – EV Connect recently announced the expansion of its premium warranty offering, EV Connect Shield, to further empower EV charging providers across the United States. Launched earlier this year, the comprehensive plan bundles all of the EV charging station’s critical operational and maintenance aspects, including station hardware, software support, and fieldwork labor, to resolve technical issues, including parts sourcing and replacement.
When problems arise, the EV Connect Shield relieves charging providers of the burden of detecting, diagnosing, and resolving issues themselves. EV Connect Shield customers will have the peace of mind of being backed by a premium warranty that includes field support and parts directly from the manufacturer. The package adds an essential layer of protection incremental to the complete driver support on a 24/7 basis, and national customers leverage these benefits to ensure driver satisfaction through industry-leading charging station uptime.
“EV charging comes with technical and logistical issues in both the hardware and software domains, and close collaboration between hardware and software providers is key to the success of the EV revolution,” said Seth Cutler, SVP of Technical Operations, at EV Connect. “With more than ten years of hands-on EV charging experience, we’ve built a network of trusted partners, and the Shield program is designed to extend that trust into the charging ecosystem.“
To deliver consistent service and reliable charging station performance, EV Connect Shield customers will have the option to proactively fix problems remotely whenever possible. If needed, EV Connect will deploy hands-on labor dispatch within forty-eight hours to repair or replace the charging equipment. EV Connect offers transparency on coordinating and covering the cost of technician labor, OEM parts, or a complete replacement of the charging station if needed. EV Connect’s warranty solution provides economic benefits by protecting its customers’ return on investment by assuring charging station performance. And when there is a problem that requires a technician to visit the station in the field – the customer is completely covered and has no out-of-pocket expenses.
EV Connect Shield is now available to all municipality, multifamily, and small- and medium-sized business customers, including resellers across the United States, who have purchased L2 stations from EV Connect’s various hardware partners including BTC, EvoCharge, and PowerCharge.
