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Mercedes-Benz USA is recalling certain 2023-2025 electric vehicles due to a potential issue with the battery management system software. This defect may cause the high-voltage battery to shut down unexpectedly, resulting in a sudden loss of drive power and increasing the risk of a crash. Affected models include various versions of the EQE and EQS sedans and SUVs. The recall impacts 14,912 units. Dealers will update the software free of charge, and owners will be notified by mail starting July 23, 2024.
Key Highlights:
- Recall Issue: High-voltage battery may shut down unexpectedly.
- Risk: Sudden loss of drive power, increasing crash risk.
- Affected Units: 14,912 vehicles.
- Models Involved:
- 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC
- 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC
- 2024 EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC
- 2023-2025 EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, EQS SUV 680 4MATIC
- AMG EQE 53 4MATIC, AMG EQS 53 4MATIC
- 2024-2025 Maybach EQS SUV 680 4MATIC
- Remedy: Software update by dealers at no cost.
- Notification Date: Owner letters to be mailed by July 23, 2024.
- Contact Information: MBUSA customer service at 1-800-367-6372; NHTSA at 1-888-327-4236 or www.safercar.gov.
The affected vehicles were produced between February 1, 2023, and May 11, 2024. The software issue arises from an overload in the memory capacity of the battery management system caused by continuous diagnostic requests from other control units. As a result, the battery management system may shut down without warning.
Mercedes-Benz has identified 14,912 vehicles potentially impacted by this defect, with 100% of these vehicles expected to have the issue. The recall includes multiple models across the EQE and EQS lines, both sedans and SUVs, including AMG and Maybach versions.
To address this problem, Mercedes-Benz dealers will update the battery management system software in the affected vehicles at no cost to the owners. Notification letters will be sent to owners by July 23, 2024. In the meantime, owners can contact MBUSA customer service or the National Highway Traffic Safety Administration (NHTSA) for more information.
The recall aims to ensure the safety and reliability of the vehicles, preventing any potential accidents caused by this software defect. MBUSA encourages all affected owners to have their vehicles serviced promptly to avoid any risk associated with this issue.
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