GUANGZHOU, China & AMSTERDAM – XPENG, a leading smart electric vehicle company, has announced the opening of four XPENG Delivery and Service Centers in key European markets. The centers, located in Norway, the Netherlands, Sweden, and Denmark, will open in the first half of 2023 to aid in the delivery and service of XPENG’s latest electric vehicles.
Each center has been designed to provide customers with the best experience possible, with a focus on pre-delivery inspections, aftersales, and repairs. XPENG will also offer its customers a comprehensive service agreement, including an eight-year warranty for the vehicle’s battery, tire storage, and easy access to information about their vehicle through the XPENG app.
“We’re establishing our first tier of XPENG Delivery and Service Centers in Europe to help realize our goal of creating a seamless yet unique XPENG customer journey, with customer experience at the heart of our offering,” said Brian Gu, Vice Chairman and President of XPENG.
The timeline for the opening of the XPENG Delivery and Service Centers is as follows: Norway’s center in Lørenskog will open in February 2023, the Netherlands’ center in Badhoevedorp will be completed in February and is expected to open for business in Q2 2023, Sweden’s center in Stäket, Järfälla, will be completed by April and is expected to open during Q2 2023, and Denmark’s center in Hillerød, is planned to open in May 2023.
XPENG vehicles facing potential issues will be diagnosed remotely and solved—if possible—via OTA (over-the-air) updates, helping to reduce overall service waiting lists. It will also begin to open a number of authorized service locations with the support of dedicated partners from each country to provide customers with the same high standards of service and care they can expect from XPENG’s Delivery and Service Centers. Additional locations will open across Europe by the end of 2023 to offer greater coverage in these markets. XPENG has also reached an agreement with Denmark’s mobile car service platform OmniCar to provide remote servicing for customers in Denmark.
In 2022, the company announced the opening of Brand Experience Stores in Norway, the Netherlands, Sweden, and Denmark, resulting in approximately 500,000 visitors and over 4,500 test drives conducted over the year.