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Battle Motors has officially introduced Battle Truck Solutions (BTS), a fresh chapter in after-sales support, strategically replacing the former HQ Services. This significant shift emphasizes the company’s enhanced commitment to its Dealer Network and its customers across the United States and Canada. With an integrated approach, BTS aims to streamline operations and elevate support through its parts, service, and dealer operations sectors.
Key Highlights
- Nationwide After-Sales Support: BTS will offer comprehensive after-sales services throughout the dealer locations in the US and Canada, focusing on chassis support, parts, and services.
- New Parts Distribution Center: A state-of-the-art Parts Distribution Center has been established at 599 Logan Street, Dennison, OH, to expedite services and parts distribution.
- Enhanced Dealer and Customer Services: Initiatives under BTS include a new Truck Down Service Repair Ticketing System, an expanded service support staff, and improvements to the warranty claim system.
- Comprehensive E-commerce Platform: BTS introduces a robust e-commerce platform for parts ordering, making transactions smoother and more accessible for dealers.
Consolidated Support and Advanced Initiatives “Our goal with Battle Truck Solutions is to strengthen our brand recognition while consistently exceeding expectations in terms of quality and excellence,” stated David Garcia, Senior Vice President of Battle Truck Solutions. BTS is committed to offering an array of services and solutions that exceed the needs of partners and customers, focusing on long-term success and operational efficiency.
Several key projects have been initiated under BTS, aimed at enhancing communication and service efficiency:
- Streamlined Repair Ticketing System: For efficient communication and quicker resolution of service issues.
- Expanded Warranty Offers: Includes a Dealer Sponsored Warranty for end-user fleets, providing significant benefits through the dealer network.
- Ongoing Enhancements: Improvements to the Electronic Parts Catalog and a specialized aftermarket parts program designed to cater to all vehicle makes and models.
With the introduction of the BTS division, Battle Motors reaffirms its commitment to innovation, quality, and superior customer support. The company continues to focus on strengthening relationships with dealer partners and consistently surpassing customer expectations. For additional information about Battle Truck Solutions and its services, visit battletrucksolutions.com.
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