New EVgo Reservation Program Enables Greater Customer Flexibility and Convenience When Charging On the Go
LOS ANGELES – EVgo, the nation’s largest public fast charging network for electric vehicles (EVs) and first powered by 100% renewable electricity, today announced the availability of a new reservation program, EVgo Reservations™ at 17 locations in Southern California, Northern California, and the Seattle area, enabling drivers in those markets to reserve EV chargers ahead of time.
“Innovation at EVgo starts with listening to EV drivers to understand and address their evolving needs,” said Cathy Zoi, CEO of EVgo. “We heard directly from a number of our customers that they’d value the ability to reserve fast chargers ahead of time so they can know it will be available for them during their weekly grocery shop or during the kids’ baseball practice. EVgo knows that making charging convenient for all EV drivers is how we’ll accelerate the move to an all-electric future.”
As an owner and operator of its public fast charging stations, EVgo is committed to convenience and reliability in charging. In both customer surveys and informal outreach, a large number of EVgo drivers indicated that they would be interested in paying to reserve a charger to guarantee its availability at a particular time that aligned with their schedules. EVgo’s software solutions team developed a proprietary reservations feature that integrates multiple makes and models of electric vehicle fast chargers with the EVgo back-end software system, enabling drivers to make a reservation either while en route to a charger or up to two weeks in advance.
Earlier this year, EVgo began testing its reservations system at a handful of stations in San Francisco and Los Angeles. With today’s announcement, that pilot program has expanded to Sacramento, Santa Barbara, additional locations in the Los Angeles and Bay Area regions, and Redmond, Washington.
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These chargers are located ideally for integrating the charging experience into other errands and ensuring optimal convenience. EVgo’s site host partners also benefit from the EVgo Reservations™ program, as approximately 80% of EVgo customers report they like to shop or run other errands while charging. Being able to lock in the exact time to charge makes it even easier and more convenient for customers to align those plans.
Today’s news underscores EVgo’s commitment to a clean, all-electric transportation future that advances economic, environmental, and national security goals. EVgo also continues to be a technology leader, exemplified by recent deployments of 350kW power-sharing technology and the opening of a new EVgo Lab in El Segundo, CA. The Company also recently celebrated achieving over 250,000 customers on its charging network nationwide.
“EVgo’s owner-operator model is a launchpad for value-added services like EVgo Reservations™, enabling a truly differentiated driver and partner experience as we expand the scope of our business,” added Zoi.
More information on how to make an EVgo charging reservation can be found below:
Drivers can use the EVgo app feature EVgo Reserve Now™ when they are on their way to a charging station or EVgo Reserve by Date™ to book a specific date and time for a future session, ideal for the driver without access to home charging who wants to set a regular time to charge worry-free. EVgo survey data showed that customers were also interested in booking chargers ahead when they will be traveling.
EV drivers can go to evgo.com/reservations to see the locations where reservations are accepted and use the EVgo app to check availability for when they want to reserve a charger. From the EVgo app home screen, customers can type the name of the charger they want to reserve in the search bar, select the vehicle’s connector, and then on the “Swipe to Start” screen, choose “Reserve by Date” from the reservation options and follow the instructions to complete the reservation. There is a $3.00 fee to reserve a charger.
EVgo Reserve by Date™ allows sessions to be booked up to 2 weeks in advance, and future reservations can be canceled up to 24 hours prior to the reservation start time for no additional cost.
