- 24,238 Jeep Wrangler 4xe PHEVs affected (2023–2025 models)
- Over-the-air (OTA) software update can disrupt communication between key control modules
- May cause sudden loss of motive power while driving
- No accidents or injuries reported; remedy under development
Chrysler (FCA US, LLC) has issued a recall for 24,238 model year 2023–2025 Jeep Wrangler 4xe Plug-In Hybrid Electric Vehicles (PHEVs) after identifying a software defect stemming from an over-the-air (OTA) update.
According to the NHTSA Recall Report (25V710), the faulty update can cause incomplete communication between the Telematics Box Module (TBM) and the Hybrid Control Processor (HCP). This may lead the HCP to reset unexpectedly while driving, resulting in an abrupt loss of drive power and increasing the risk of a crash.
Investigation and Findings
The issue was first detected on October 14, 2025, when the FCA Technical Safety and Regulatory Compliance (TSRC) team opened an investigation following more than 200 Vehicle Owner Questionnaires (VOQs) received by NHTSA and multiple public complaints in both the U.S. and Canada.
By October 15, FCA had logged 111 customer assistance records, 69 field reports, and 55 service records potentially related to the issue—but no crashes or injuries had been reported.
Interim Action and Owner Notification
FCA implemented a temporary backend policy update to mitigate the issue while a permanent software fix is developed.
Dealers will be notified beginning October 23, 2025, and owners will receive recall notices starting November 25, 2025. The recall reference number is A7C.
Owners can verify whether their vehicle is affected by visiting NHTSA.gov/recalls and entering their VIN. Chrysler customer service is also available at 800-853-1403.
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