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EVBox, a leader in electric vehicle (EV) charging solutions, has announced a strategic enhancement in its customer support operations by transitioning its Level 1 support to EVA Global, a specialist in EV support services. This partnership aims to bolster customer satisfaction through a series of new initiatives, including the integration of advanced remote diagnostics for public charging stations. As EVBox expands its services, this collaboration signifies a crucial development in its strategy to improve overall serviceability and customer experience.
Key Highlights
- Enhanced Cost Efficiency: Transitioning support operations to EVA Global allows EVBox to achieve substantial cost savings, optimizing resource allocation while maintaining high service standards.
- Expanded Global Footprint: EVA Global’s presence in strategic locations worldwide ensures comprehensive support across various time zones and regions, enhancing service accessibility and quality for EVBox customers.
- Specialized Expertise: EVA Global’s dedicated team leverages their extensive knowledge and background in the EV sector to provide tailored solutions, addressing complex customer needs efficiently.
- Cultural Alignment: Both organizations share a commitment to proactive collaboration, innovation, and continuous improvement, enhancing their capacity to meet and exceed customer expectations.
Enhanced Service for EV Chargers on the Road
EVBox has integrated a remote diagnostic telematics device into its EVBox Troniq Modular and EVBox Troniq High Power charging stations. This technology enables around-the-clock monitoring and swift diagnostics of any performance inconsistencies, allowing EVBox to proactively address issues and enhance the reliability of their charging solutions.
“We are thrilled to announce our partnership with EVBox. This collaboration demonstrates the high caliber of our technology and services we have developed since 2017. I’m excited this cooperation puts our omni-channel capabilities to a wide use with chat options gaining more prominence in line with evolving consumer preferences,” said Jane Hoffer, CEO of EVA Global.
Jean-Pascal Bourdier, Vice President of Aftersales & Customer Services at EVBox, also expressed his enthusiasm about the partnership, stating, “We are proud to announce our strategic shift towards enhancing customer support operations, solidifying our commitment to service excellence in the EV industry. This partnership with EVA Global marks a pivotal step in our journey, allowing us to leverage their expertise while retaining control over our systems.”
About EVA Global and EVBox
EVA Global is recognized as a leading provider of managed services for the EV industry, dedicated to maximizing charger uptime and utilization. EVBox, founded in 2010, is committed to promoting electric mobility by providing dependable charging solutions and infrastructure, supporting the shift towards sustainable transportation. Together, EVA Global and EVBox are setting new standards in customer support and EV charging technology, paving the way for a more sustainable and efficient future in electric mobility.
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