Flipturn has launched Flip, an AI-powered charging operations agent designed to help fleet and charging teams transition from reactive troubleshooting to proactive maintenance strategies. The tool continuously monitors charger performance, identifies emerging issues, and delivers daily operational summaries with recommended actions.
Highlights
- Flip analyzes millions of charger logs daily to detect health issues before they impact uptime or driver experience
- The AI agent delivers email summaries with prioritized issues and next steps, eliminating manual dashboard monitoring
- Early adopters report faster problem resolution and improved identification of vehicle-charger interoperability issues
- Flip is included in all Flipturn plans and available immediately to existing customers
Core Capabilities
Flip processes charger logs, error reports, and maintenance records to surface problems that might otherwise go unnoticed by operations staff.
Proactive monitoring: The system monitors charging infrastructure continuously, investigates anomalies, and tracks issues through resolution without manual intervention.
Site-specific customization: Flip adapts to individual site configurations, integrates with existing operational runbooks, and references vendor-specific documentation for each charger model.
Direct communication: Operators receive issue summaries and recommended actions via email rather than navigating multiple dashboards.
Data privacy: Flipturn states that customers retain ownership of their data, AI functionality remains opt-in, and customer data is not used for model training.
Early Adopter Feedback
Fleet operators testing Flip in beta have reported operational improvements across several metrics.
Roger Alvarez, Director of Depot Operations at Zeem Solutions, said the AI report has become his morning starting point for assessing operational status and has helped identify power module issues affecting charger availability.
Christian Bigger, Zero-Emission Fleet and Facilities Manager at Spokane Transit Authority, noted that Flip consolidates charger messages into a five-minute daily review and has prompted dedicated staffing to address vehicle-charger interoperability issues.
Ajay Saini, Supervisor of Transport Maintenance at Loblaw Companies, cited the daily emails as valuable for monitoring charger health and ensuring operational readiness.
Availability and Company Background
Flip is available immediately to all Flipturn customers at no additional cost. Users can activate the feature through the AI navigation option in their existing accounts.
Flipturn provides EV charging management services focused on uptime optimization, payment processing, and operational scaling. The company counts Fortune 500 enterprises, commercial property operators, and major fleet organizations among its North American customer base. Investors include CRV and Accel.
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