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Electric Era has launched its innovative Retailer AI platform, a groundbreaking addition to its EV fast-charging technology designed for retailers. This first-of-its-kind AI-enabled system introduces a voice-activated interface, transforming the EV charging experience with personalized concierge services, enhanced customer engagement, and new marketing opportunities for retailers like convenience stores, grocers, and restaurants. The platform leverages AI and machine learning to offer features such as voice-guided assistance, instant ordering, and loyalty-based discounts, setting a new standard in retail EV charging.
Key Highlights:
- AI-Driven Personalization: Recognizes vehicles, assesses battery needs, and validates loyalty programs for tailored customer interactions.
- Voice-Activated Concierge: Guides users to nearby amenities, displays charging status, and facilitates payments.
- Retail Integration: Connects with point-of-sale systems for shopping tips, promotions, and direct ordering from the charging screen.
- Industry-Leading Reliability: Boasts 90% session reliability and 99% per-port uptime, second only to Tesla.
- Efficient Installation: Patented battery-backed technology reduces installation time by 50% for new setups and 75% for retrofits.
Electric Era’s Retailer AI platform addresses the growing demand for seamless, brand-focused EV charging experiences. As EV adoption rises, retailers are seeking ways to attract and retain customers. According to CEO Quincy Lee, a former SpaceX engineer, “Retailer AI lays the foundation to take a customer’s EV charging experience to entirely new dimensions.” The platform extends retail spaces into parking lots, enabling direct shopping and personalized promotions, which could drive revenue growth.
The company’s battery-backed technology further enhances its appeal by cutting installation costs and grid dependency while maintaining high reliability. With a 96% driver satisfaction rating on PlugShare, Electric Era serves major retailers like Costco and Giant Eagle. The platform will roll out at select stations later in 2025, promising to redefine EV charging as a retail opportunity.
Electric Era’s focus on innovation has drawn praise from industry experts. Michael D’Aurizio of HSBC Asset Management noted that the company’s approach positions it as a leader in the EV charging market. By combining cutting-edge AI with reliable infrastructure, Electric Era is paving the way for a decarbonized transportation future.
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