EVgo Inc., a leading public fast-charging network provider for electric vehicles (EVs) in the US, has unveiled significant improvements made through its EVgo ReNew™ program. This initiative focuses on ensuring the reliability of their charging services and refining the user experience.
Why It Matters
Charging infrastructure reliability is paramount in fostering confidence in EVs and driving the transition to an all-electric future. With this network upgrade, EVgo aims to address potential issues in the EV charging industry and offer a more consistent experience to its users.
Key Points
- ReNew’s Six Pillars: Resilience, Prevention, Diagnostics, Rapid Response, Analysis, and Continuous Customer Service.
- Resilience Achievements:
- Upgraded over 120 pieces of equipment in the first two quarters of 2023.
- Introduced high-power 350kW fast chargers in most stations.
- Expanded station sizes, with 95% having at least four fast-charging stalls.
- Expanded Autocharge+ to include eight new EV models.
- Prevention & Diagnostics Efforts:
- Annual maintenance and health checks on over 1,500 stalls.
- New diagnostic tools to predict potential issues.
- First-time interoperability testing on 14 EV models in 2023.
- Rapid Response & Analysis Steps:
- Halved average repair times over the past year.
- Launched an advanced inventory management system.
- Continuous Customer Service Enhancements:
- Expanded the 24/7 EVgo Charging Crew for customer support.
- Introduced the EVgo Roadrunners program to simulate real customer charging scenarios.
- Resilience Achievements:
- EVgo’s tracking of “One & Done” success rates reflects an emphasis on improving the first-attempt charging experience for drivers. The target is to surpass a 95% success rate by the end of 2023.
- Dennis Kish, COO at EVgo, emphasized the importance of a reliable charging infrastructure and affirmed EVgo’s commitment to providing an unrivaled user experience.
- Alongside ReNew, EVgo has initiated customer education programs, like the Charge Talk video series and a QR code campaign for new EV drivers.
- Building on their extensive experience, EVgo released a best practice guide on charger reliability through its Connect the Watts™ initiative.
Bottom Line
EVgo’s recent strides in bolstering its charging network through the ReNew™ program, alongside its educational initiatives, underscore its commitment to spearheading the EV revolution by offering users a seamless and reliable charging experience.
