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EVgo Inc., a leader in public fast charging for electric vehicles (EVs), has announced significant improvements to its network through the EVgo ReNew™ program. These upgrades include a new performance monitoring tool, the Canary Model™, and a series of advancements aimed at enhancing the customer experience, bolstering reliability, and positioning EVgo as a top choice in the evolving EV charging landscape.
Key Highlights:
- Upgraded Equipment: Over 500 stalls across more than 20 states have been updated, with plans for further upgrades in 2024.
- Increased High-Power Stalls: The number of 350kW charging stalls has grown by over 115% in the past year.
- Larger Stations: Sites capable of serving six or more vehicles have increased by 80%, with plans for additional expansions.
- New Monitoring Tool: The Canary Model™ enhances performance monitoring and expedites field service response times.
- Connectivity and Diagnostics: Upgraded antennae have cut internet downtime by nearly half, while new software detects cable signal issues in seconds.
- Enhanced Customer Support: New on-screen assistance features, expanded language support, and fewer calls for help during charging sessions.
EVgo’s ReNew™ program, built on six pillars—Resilience, Prevention, Diagnostics, Rapid Response, Analysis, and Continuous Customer Service—demonstrates the company’s commitment to improving reliability and customer experience. The Canary Model™ is a key addition, automating performance monitoring to swiftly identify and resolve issues.
Detailed Improvements:
The ReNew™ initiative includes extensive equipment upgrades and replacements, boosting the number of high-power fast charging stalls by over 115% within the last year. In 2024, EVgo plans to replace legacy equipment with advanced models and install up to 150 new high-power chargers across the nation.
Additionally, EVgo has increased its charging capacity, with an 80% rise in the number of stations capable of serving six vehicles simultaneously. The company continues to identify locations that can support up to 10 vehicles at once, addressing the growing demand for EV charging infrastructure.
The introduction of the Canary Model™ marks a significant advancement in EVgo’s operational capabilities. This automated, data-driven tool accelerates diagnostics and maintenance by analyzing real-time data from charging sessions, reducing downtime and improving customer satisfaction.
EVgo’s commitment to reliable and accessible charging is further underscored by their efforts in streamlining payment processes, reducing repair times by 67%, and enhancing connectivity across their network. The company’s focus on continuous service improvements is evident in the reduction of call center support needed during charging sessions and the introduction of new on-screen guidance for drivers.
Looking ahead, EVgo is developing a next-generation charging architecture aimed at delivering cost efficiencies and enhancing customer experiences. This new system is expected to roll out in 2026, further solidifying EVgo’s leadership in the EV charging industry.
For more information on EVgo ReNew™, visit www.evgo.com/renew.
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