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Hyundai’s MyHyundai with Bluelink app has been ranked the highest among mass-market EV mobile applications in the J.D. Power 2024 U.S. OEM EV App Report. The app scored 835, significantly outperforming the segment average of 757. This achievement underscores Hyundai’s commitment to delivering a superior user experience through continuous improvement.
Key Highlights
- 67% of EV drivers use OEM apps regularly, emphasizing the importance of well-executed smartphone applications in EV purchase decisions.
- Hyundai’s MyHyundai with Bluelink app scored 835, 78 points above the segment average.
- Top-performing features include easy setting of charging parameters and accurate monitoring of charging sessions.
- The app ranks highly in Customer Journey, Functionality, and Software categories.
- Enhanced remote control capabilities include surround-view camera access and phone-as-key technology.
Hyundai’s MyHyundai with Bluelink app has been awarded the top spot among mass-market automakers’ EV mobile applications in the J.D. Power 2024 U.S. OEM EV App Report. The app outperformed all other mass-market-brand apps evaluated in the study, achieving a score of 835 — 78 points higher than the segment average of 757.
“Being recognized as the top mass-market OEM EV mobile application provider is a huge achievement for us,” said Manish Mehrotra, vice president, digital business planning and connected operations, Hyundai Motor North America. “Not only did Hyundai lead J.D. Power’s study, our substantial year-over-year score improvement results underscore this company’s steadfast commitment to delivering a superior user experience through continuous improvement.”
The J.D. Power 2024 U.S. OEM EV App Report highlights the significance of top-performing apps in meeting the needs of vehicle owners. Key features like the ability to easily set charging parameters and accurately monitor active charging sessions are crucial. With 67% of EV owners surveyed confirming that they use their brand’s app at least half the time they drive, these programs have become a key part of EV ownership.
The MyHyundai with Bluelink app was also ranked amongst segment leaders in three of the five evaluation categories: Customer Journey, Functionality, and Software. The app was noted for its experience enhancements to charge management and its improved remote command execution timing. Additionally, it was recognized for its robust set of remote-control capabilities, including surround-view camera access, detailed remote vehicle status, and phone-as-key technology.
About J.D. Power
J.D. Power is a global leader in automotive data and analytics, providing industry intelligence, consumer insights, and advisory solutions to the automotive and selected non-automotive industries. Founded in 1968, J.D. Power leverages extensive proprietary datasets, software capabilities, advanced analytics, and artificial intelligence tools to help clients optimize business performance. With offices in North America, Europe, and Asia Pacific, J.D. Power offers comprehensive business offerings detailed on JDPower.com/business. Their auto-shopping tool is available at JDPower.com.
Hyundai Motor America
Hyundai Motor America offers U.S. consumers a technology-rich lineup of cars, SUVs, and electrified vehicles, supporting Hyundai Motor Company’s Progress for Humanity vision. With significant U.S. operations, including the North American headquarters in California, the Hyundai Motor Manufacturing Alabama assembly plant, and the all-new Hyundai Motor Group Metaplant America in Georgia, Hyundai contributes $20.1 billion annually and 190,000 jobs to the U.S. economy. More information is available at www.hyundainews.com.
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