LOS ANGELES – VinFast US officially announced it is partnering with Urgently to create a new roadside assistance program in the US and Canada. The partnership will bring a world-class, white-glove mobility assistance platform to VinFast’s lineup of smart electric vehicles coming to North America in late 2022.
The roadside assistance program jointly developed will come via a mobile solution to provide communications between customers and VinFast’s customer experience center 24-hours a day, via text, in-car updates and through the VinFast App. The program offers traditional towing services as well as flat tire support, lockout assistance, ride-hail services, winching and remote charging for vehicles.
Urgently is a tech firm that develops and operates a global digital platform that powers roadside assistance solutions for leading brands across the automotive, insurance, telematics and other transportation-focused vertical industries in North America, Europe and Asia. The partnership between VinFast and Urgently is expected to integrate the tech firm’s mobility assistance platform into the carmaker’s EV lineup, offering VinFast’s American and Canadian customers additional high-class services.
For EV users, a reliable roadside assistance program is critical. The solution provided in conjunction with and managed by Urgently delivers one of the quickest and most innovative roadside assistance programs in the industry, combining location-based services, real-time data, AI, and machine-to-machine communication to provide greater assurance to drivers.
“VinFast’s core values are premium products, reasonable price and excellent services,” said Ms. Van Anh Nguyen, VinFast US Chief Executive Officer. “We are proactively working with well-respected partners to integrate more advanced technologies into VinFast EVs and bring the best experience to our customers. Urgently’s strength in digital roadside and mobility assistance programs will help VinFast realize our goals and offer a new world-class solution for our customers.”
“Our mission at Urgently is to keep vehicles and people moving by delivering safe, innovative, and exceptional roadside and mobility assistance experiences,” said Chris Spanos, CEO and cofounder of Urgently. “We look forward to supporting VinFast’s commitment to its customers as it works to create greater access to high-quality electric vehicle ownership.”
VinFast always sees technology as the key to development. VinFast EVs are equipped with Smart Services and Advanced Driver Assistance Systems (ADAS) and are integrated as part of its strategic cooperation with world-leading technological partners. The company will continue to build solid foundations to integrate these technologies to enhance the ownership experience and accelerate the global electromobility revolution.