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A Montreal-based entrepreneur has initiated legal proceedings against Volvo Cars Canada and a local dealership, citing significant safety and reliability concerns with the flagship electric vehicle, the Volvo EX90. This case underscores potential flaws in the model’s launch, prompting calls for accountability from the automaker.
Key Highlights
- Lawsuit Filed: Vicken Kanadjian alleges defects making the Volvo EX90 unsafe and unreliable.
- Safety Incidents: Includes power loss on highways and malfunctioning digital keys.
- Documentation Site: Issues chronicled on MyVolvoEX90.com.
- Media Attention: Featured in outlets like InsideEVs and Road & Track.
- Call to Action: Invites other owners to join the legal effort.
Background on the Plaintiff
Vicken Kanadjian, founder and managing director of Cesium Telecom, a distributor in wireless and consumer electronics, was previously a dedicated Volvo supporter. His enthusiasm waned after encountering persistent problems with the Volvo EX90, which he describes as the automaker’s most advanced electric offering. Drawing from his technology sector expertise, Kanadjian emphasizes the importance of rigorous quality control—standards he believes Volvo failed to uphold.
Technical Failures Documented
The entrepreneur established MyVolvoEX90.com to detail his experiences, highlighting a range of malfunctions that compromised vehicle safety. Key problems include repeated failures in the digital key system, rendering the car inoperable at times. Software glitches affected essential safety features, while a critical incident involved a complete power loss during highway driving on Highway 13. This triggered a “System Communication Fault,” forcing the vehicle to coast to a halt without power.
Kanadjian reports inadequate support from Volvo’s customer service and the dealership, Volvo Mont Royal. These unresolved issues not only disrupted daily use but also posed serious risks, transforming what should have been a premium driving experience into a source of frustration and danger.
Impact on Safety and Trust
In his statements, Kanadjian stresses that these defects contradict Volvo’s longstanding reputation for prioritizing safety. He recounts a terrifying highway episode where the sudden failure could have led to accidents. As a business leader in technology, he argues that such lapses in product reliability erode consumer trust. The lawsuit seeks to address these shortcomings, demanding that Volvo acknowledge the premature release of the model in Canada.
Media Coverage Grows
The case has attracted national attention, with prominent automotive publications covering the story. InsideEVs portrays it as a cautionary tale of a flagship EV launch mishandled. Read on InsideEVs.
Road & Track highlights the creation of a website to catalog numerous EX90 complaints from the Canadian owner. Read on Road & Track.
This coverage amplifies awareness, potentially encouraging more affected individuals to come forward.
Legal Proceedings and Broader Implications
Represented by the Montreal law firm Choueke Hollander, Kanadjian is pursuing a full refund and broader accountability from Volvo. The action frames the issues as systemic, not isolated, urging the company to improve customer support and product testing.
Kanadjian extends an invitation to fellow Volvo EX90 owners facing similar defects to contact him and consider participating in the lawsuit. This collective approach could strengthen the case, highlighting widespread concerns with the model’s performance.
The Volvo EX90 lawsuit raises critical questions about electric vehicle reliability in the evolving automotive landscape. As consumers increasingly adopt EVs, cases like this emphasize the need for manufacturers to deliver on promises of innovation without compromising safety. Kanadjian’s initiative not only seeks personal resolution but also aims to foster industry-wide improvements, ensuring better experiences for future buyers. With his background in delivering reliable tech solutions, he positions this effort as a stand for consumer rights against corporate oversights.
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