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Mercedes-Benz Trucks has introduced TruckCharge, a new consultancy service designed to provide expert advice and support for customers transitioning to electric heavy goods vehicles (eHGVs). This comprehensive service aims to simplify the move to electric fleets by offering a single source of expertise across strategy, infrastructure, and operations. The launch of TruckCharge demonstrates a commitment to helping businesses overcome the perceived obstacles of electrification, providing clear analysis and tailored solutions for integrating vehicles like the eActros, the International Truck of the Year 2025.
Key Highlights
- Mercedes-Benz Trucks has launched TruckCharge, a new, free consultancy service to assist customers with the transition to eHGVs.
- The service focuses on three core areas: providing a clear strategy, developing charging infrastructure, and optimizing daily operations.
- Vital EV has been appointed as the official installation partner, offering turnkey charging solutions and support 24/7, 365 days a year.
- Financing for charging infrastructure and equipment is available through Daimler Truck Financial Services.
A Strategic Approach to Fleet Electrification
The TruckCharge service is structured to address the unique needs of every business and depot. The process begins with an initial consultation that generates a wide range of crucial information for fleet operators. This includes developing effective transformation strategies to meet decarbonization and ESG targets, conducting detailed route and cost analysis, and identifying potential subsidies, grants, or tax breaks to make the transition more affordable.
Furthermore, the consultancy helps businesses navigate the practical aspects of day-to-day fleet management. Experts provide guidance on operational functions such as digital charging management and simplified payment systems using the Mercedes ServiceCard. According to Ibrahim Kraria, eConsultancy Manager at Daimler Truck UK, the goal is to show customers “how to overcome any perceived obstacles to running electric trucks” and provide a “clear analysis of the costs and benefits they should consider.”
Expert Partnership for Robust Infrastructure
To ensure reliable and high-performance charging, Mercedes-Benz Trucks has partnered with Vital EV, an award-winning provider of DC charging solutions. As the official TruckCharge installation partner, Vital EV delivers comprehensive services ranging from initial design and installation to ongoing maintenance. The company specializes in high-power charging infrastructures, with charging stations available from 50kW to 400kW to accommodate overnight, fast, or rapid charging needs.
Recognizing that grid constraints can be a significant hurdle, Vital EV’s in-house experts can seamlessly integrate solar and Battery Energy Storage Systems (BESS). This capability ensures the creation of resilient and scalable charging infrastructure that is prepared for future demands.
Comprehensive Support and Financing
The TruckCharge service is designed to be a complete, end-to-end solution. To support the significant investment required for electrification, flexible financing options for charging installations are available from Daimler Truck Financial Services. This financial backing, combined with the expert consultation, provides a clear and accessible path for businesses of all sizes.
Support extends well beyond the initial setup. The service is backed by a dedicated 24/7/365 support system, which includes over-the-air diagnostics for proactive maintenance. In cases requiring physical intervention, on-site attendance is guaranteed within service level agreements as fast as four hours. This comprehensive support network ensures that operators receive the same high level of reliability and service they expect from Mercedes-Benz Trucks.
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