Sign up for our popular daily email to catch all the latest EV news!
SWTCH Energy has announced a significant milestone in EV charger reliability, achieving an impressive 97.8% ‘no-exception’ uptime for electric vehicle (EV) chargers across its network. This achievement highlights SWTCH’s commitment to transparency and reliability, surpassing traditional metrics by eliminating exceptions often included in uptime calculations. This approach ensures that property managers and drivers have a true picture of charger availability, even in scenarios beyond the company’s control, such as blackouts or vandalism.
Key Highlights:
- True Uptime Reporting: SWTCH’s 97.8% uptime is fully transparent, with no caveats or exclusions, providing a clearer picture of charger availability.
- Robust System Monitoring: Chargers are monitored every five seconds, ensuring issues are identified and resolved proactively, often before users are affected.
- Real-Time Uptime Reports: Property managers can access real-time reports, giving them detailed insight into charger performance and reliability.
- Addressing Industry Standards: Unlike the National Electric Vehicle Infrastructure (NEVI) program, which allows exclusions in its 97% uptime calculation, SWTCH’s approach ensures complete transparency for all stakeholders.
SWTCH’s 97.8% uptime is supported by four critical components: rigorous installation and quality control, a strong networking infrastructure, 24/7 proactive monitoring, and advanced remote troubleshooting. By monitoring chargers at five-second intervals, SWTCH ensures that any downtime is quickly identified and addressed. This proactive approach often resolves issues before they impact EV drivers or property managers.
Additionally, property managers benefit from real-time uptime reporting, providing a clear and accessible view of charger status. This feature adds another layer of confidence in charger availability, supporting the needs of both drivers and building operators.
In comparison, the NEVI program mandates a minimum 97% uptime for charging stations but includes several exceptions, such as maintenance and network outages. These exclusions can lead to misleading uptime reports, whereas SWTCH’s ‘no-exception’ approach guarantees that all uptime calculations reflect the actual availability of chargers.
“Our commitment at SWTCH has always been to deliver reliable and accessible EV charging solutions for the built environment,” said Carter Li, CEO of SWTCH. “The reality is that drivers and property managers need chargers they can depend on, regardless of the cause of downtime. Our no-exception uptime metric is designed to provide the level of confidence that drivers and property owners deserve and help ensure that EV charging infrastructure is always ready when it’s needed.”
SWTCH continues to lead the charge in bridging the EV infrastructure gap, particularly within the multifamily sector, which has historically been underserved. Their turnkey solutions address common deployment barriers, such as upfront costs, limited electrical capacity, and charger reliability. With over 17,000 charging ports in its network across North America, SWTCH is actively working to improve charging accessibility and reliability.
About SWTCH Energy
Headquartered in Toronto, Ontario, with offices in Brooklyn and Boston, SWTCH is pioneering EV charging solutions for multifamily, commercial, and workplace properties across North America. By leveraging the latest technology and utilizing existing grid infrastructure, SWTCH helps property owners deploy EV charging efficiently. Through ongoing innovation and an extensive partnership network, the company provides unique and profitable business models for multi-tenant buildings. For more information, visit www.swtchenergy.com.
Sign up for our popular daily email to catch all the latest EV news!
