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ChargePoint, a leading provider of electric vehicle (EV) charging solutions, has introduced Safeguard Care, a new service designed to ensure the reliability of its charging stations. Available in six initial markets, this program leverages a network of trained service providers to proactively monitor and maintain ChargePoint chargers, addressing issues onsite to enhance the charging experience for EV drivers and station owners.
Key Highlights
- Proactive Maintenance: Safeguard Care involves routine inspections, cleaning, minor repairs, and test charges to ensure charger functionality.
- Targeted for High-Traffic Sites: Ideal for municipalities, parking garages, and workplaces with distributed charging stations.
- Complements ChargePoint Assure®: Combines with existing services to provide comprehensive support for station owners.
- Escalation Process: Issues unresolved onsite are escalated to ChargePoint’s support team for prompt follow-up.
- Global Reach: Supports ChargePoint’s network of over 1.25 million charging ports worldwide.
Enhancing EV Charger Reliability
Safeguard Care reflects ChargePoint’s commitment to delivering a seamless and dependable charging experience. The service includes visual inspections of chargers and their surroundings, cleaning, minor repairs, and test charges to confirm functionality. This proactive approach minimizes downtime and ensures chargers remain in optimal condition, particularly for high-traffic locations where reliability is critical. For station owners without dedicated maintenance staff, Safeguard Care offers peace of mind by handling routine upkeep and escalating complex issues to ChargePoint’s support team.
JD Singh, Chief Customer Experience Officer at ChargePoint, emphasized the company’s dedication to reliability: “As the original manufacturer of the chargers, we are able to ensure the highest standards of service and support. With Safeguard Care, we are giving station owners and EV drivers peace of mind knowing that chargers will be in pristine working order.” This initiative builds on ChargePoint’s existing efforts, such as anti-vandalism measures and network operations center monitoring, to maintain its position as a leader in EV charging solutions.
Supporting the EV Ecosystem
Since its founding in 2007, ChargePoint has been a pioneer in EV charging, offering comprehensive solutions for drivers, station owners, vehicle manufacturers, and other stakeholders. The company’s portfolio includes hardware, software, and services designed to connect the grid to the vehicle dashboard. With a global network of over 1.25 million charging ports, ChargePoint has powered more than 16 billion electric miles, contributing significantly to reducing greenhouse gas emissions.
Safeguard Care is particularly valuable for organizations managing multiple charging stations, such as municipalities and workplaces, ensuring consistent performance without requiring in-house maintenance teams. By combining Safeguard Care with ChargePoint Assure®, the company provides a robust support system for its clients, reinforcing its mission to make EV charging accessible and reliable.
How to Learn More
Station owners and EV drivers can explore Safeguard Care and other ChargePoint services at ChargePoint’s business services page.
About ChargePoint Holdings, Inc.
Founded in 2007, ChargePoint is a global leader in EV charging, serving drivers and stakeholders across North America and Europe. The company’s solutions span hardware, software, and services, ensuring accessibility and reliability for the entire EV ecosystem. ChargePoint’s commitment to sustainability has enabled it to power over 16 billion electric miles, supporting the transition to electrified transportation.
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