Nissan Recalls 2023 Ariya Vehicles for Motor Defect

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Nissan North America, Inc. has announced a recall for certain 2023 Ariya vehicles due to a defect in the electric front traction motor. The defect, caused by damaged O-rings during assembly, can result in an internal oil leak, potentially leading to an unexpected loss of drive power. This issue increases the risk of a crash. Nissan will replace the front traction motor assembly free of charge, with owner notification letters expected to be mailed on July 12, 2024.

Key Highlights

  • Recall Number: 24V391000
  • Manufacturer: Nissan North America, Inc.
  • Affected Components: Electrical System
  • Potential Units Affected: 84
  • Recall Reason: Damaged O-rings in the traction motor causing oil leaks and potential power loss
  • Remedy: Free replacement of the front traction motor assembly
  • Owner Notification Date: July 12, 2024
  • Nissan Customer Service Contact: 1-800-867-7669

Remedy:

Nissan will replace the front traction motor assembly at no cost to the owners. Owner notification letters are expected to be mailed on July 12, 2024. For more information, owners can contact Nissan’s customer service at 1-800-867-7669. Nissan’s recall number for this issue is R24A3C.

Additional Information:

Owners may also contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 or visit www.nhtsa.gov for more details.

Part 573 Safety Recall Report 24V-391:

The information in this report was submitted pursuant to 49 CFR §573.

Manufacturer Details:

  • Name: Nissan North America, Inc.
  • Address: P. O. BOX 685001, Franklin, TN 37068-5009
  • Company Phone: 800-647-7261

Vehicle Information:

  • Model Year: 2023 Nissan Ariya
  • Vehicle Type: Light Vehicles
  • Body Style: Hatchback
  • Power Train: Hybrid Electric
  • Production Dates: May 30, 2022 – February 27, 2023

Defect Description:

During the assembly process of the traction motor, O-rings inside the motor may have been damaged on certain Ariya vehicles. If the O-rings are damaged, it can lead to an oil leak within the motor, causing abnormal wear and debris. Over time, this mixture can accumulate between the brush terminal and the motor housing, potentially causing an abnormal electrical current flow. This condition may activate “fail-safe” mode, resulting in a loss of motive power without warning and no ability to restart.

Safety Risk:

A sudden loss of motive power without warning while driving increases the risk of a crash.

Warning Signs:

If this condition occurs, a Malfunction-Indicator-Lamp (MIL) and a warning message “Restart is prohibited” will illuminate on the vehicle information display.

Remedy Program:

Starting July 12, 2024, owners will be notified to bring their Ariya to a Nissan dealer for replacement of the front traction motor assembly. The repairs will be performed free of charge and may take up to 10.5 hours to complete. Nissan will not include a statement concerning reimbursement for pre-notification remedy costs as the vehicles are under warranty.

Recall Schedule:

  • Dealer Notification Date: June 4, 2024
  • Owner Notification Date: July 12, 2024

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